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How the role of the technician is changing

Technicians need new skills to service the upcoming generation of EVs and connected vehicles. In this report, CitNOW asked professionals in the sector how technicians will change as the industry evolves.
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Growing appetite for apps

Video has been a central part of the digital transformation in automotive retail, and as technology advances, it will continue to evolve as a communications tool. We look at how apps are seamlessly straddling the physical and digital.
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The power of an exceptional customer experience

A great experience entices people to buy, recommend and return. We recount a story showcasing how levels of engagement persuaded a senior executive to buy from a dealer 80 miles away.
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CitNOW Web

How to get online quicker with CitNOW Web

With personal video messaging now at the heart of dealer communications, we predict huge strides in the deployment of web-based video as dealers seek to gain a competitive edge. Read about our Web app’s latest developments here.
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Video of the Month

Marshall Peterborough Peugeot

Personalisation is key in all communications if we are to forge, maintain and strengthen relationships with customers. Adam at Marshall Peterborough Peugeot took this to the next level, going above and beyond to accommodate his customer in this workshop video.
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CitNOW Laptop Donation

CitNOW laptop donation to Maasai charity

We are passionate about education and sustainability. We've partnered with Kenyan charity Eyieunoto Nabaya, donating our old laptops to help provide access to technology. Click below to find out more about the project and how the Maasai are working to create a sustainable new way of life.
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Customer Service Tools

How to use the reporting dashboard

We show you how to build a report for your dealership based on videos created, video ratings, and presenter statistics.
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